In view of recent developments, we understand the needs of our customers and we are here to help you get through these hard times.

At this time, Toyota Financial Services will work with customers on an individual basis and review payment extensions, month by month. We are prepared to help you find a solution to meet your needs. 


Option 1: Online Customer Portal


• Register and log in to

• Register your vehicle

• Click on My Services on the top drop down

• Click General Request

• Enter your message and hit send 


Once the above steps are completed, a live agent will contact you back to gather some information for the payment deferral.

Option 2: Phone Customer Support

• Call 1-800-661-3062 to contact our customer support

Note: Due to a high volume of calls recently, you might experience longer wait times. We appreciate your patience as we actively assign additional resources to assist with the high volume.


We remain dedicated to support you with the highest quality of service as we work through the current situation together as a community.

*Program subject to change or cancel at any time.